Booking policy

Rates are quoted in Vietnam Dong and subject to service charge and prevailing tax including buffet breakfast for 2 persons (Deluxe, Studio, Palace Suite & 1 Bedroom Suite) and 4 persons (2 Bedroom Suite & Grand Suite).

Rates are subject to be revised without prior notice.

INDOCHINE PALACE requires a one night deposit or credit card details for all reservations. This guarantees your booking until your arrival date. We will accept major credit cards as VISA, MASTER, DINERS, AMEX, JCB, Connect 24 and others.

Mode and time of arrival and departure are required upon booking.

Room preference (king, twin bed, smoking, non-smoking etc) can be requested upon reservation however it is subject to availability upon check in.

Airport transfer is available from Phu Bai and Da Nang Airport. Please contact our Reservation for further details and reservation.

When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date.

Requesting 10 or more rooms and arrival date qualifies as a group booking. Group reservations may have different rates or hotel booking requirements. To request a reservation for your group or for more information, please contact Sales Department email at sales@indochinepalace.com and for social event, wedding, meeting and function.

Room Capacity

Check in & Check out Policy

Check-in Time: After 2pm. Early check-in possible only on availability, however additional charges may occur should you wish to check in before 2pm.

Check-out Time: At 12pm. An additional half day charge will be levied until 6pm and an additional one day charge will be levied after 6pm.

Children Policy

Below 5 years old shall be complimentary if sharing the bed with parents and complimentary Buffet Breakfast provided.

From 5 to 11 years old are complimentary if sharing the bed with parents and 50% discount off Buffet Breakfast will be charged.

12 years old and above are considered as an adult and extra bed is required including Buffet Breakfast

Baby cot is available and please contact reservation should you wish to request such a cot. 

Cancellation Policies

No cancellation charge applies prior to 1600 hrs. (local time) on the day of arrival. Beyond that time the first night will be charged. 1 night cancellation will be charged for a no show.

Modifications to the reservation made more than three (3) days prior to arrival may be possible. 

Deposit Policies Individual travelers

Prices and room availability are not guaranteed until a full night’s deposit is received. The balance of payment is due upon departure. Reservations require presentation of a valid credit card upon check-in for security deposit. A pre-authorization may be required.

Deposit Policies Groups bookings

Upon confirmation of bookings, the Hotel requires a non-refundable deposit of 50% of estimated total cost to be paid immediately. Payment can be made by cash, credit card or bank transfer.

The balance payment is to be settled in full either by cash or credit card prior to group arrival.

Force Majeure

INDOCHINE PALACE will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or other group members resulting from events beyond our or a supplier's reasonable control. This would include, but not be limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities.

Please contact reservation at rsvn@bwp-indochinepalace.com for further inquiry or information.